Etisalat displays its Voice Activated Directory service, an innovative solution developed as part of enhancing contact centre services, at this year’s Middle East Communications (MECOM 2008) conference and exhibition, which will be held in Abu Dhabi from May 26 to 28. A faster and easier alternative to the present Directory Enquiry service available on 181, the new solution has been developed in co-operation with Abu Dhabi-based Emerging Technologies Company.
The automated self-service application set to be launched for customers soon allows callers to dial a virtual directory and retrieve contact information on hotels and restaurants as well as on other tourism-related, healthcare and financial organizations as well as others by asking in Arabic or English. The Voice Activated Directory can recognise voice irrespective of the speaker’s dialect or accent and provide the requested information in no time. It also eliminates the need to use the phone keypad or to talk to a call centre agent.
Commenting on the new service, Mr. Mohammed Al Faheem, Vice President, Customer Care Center, Etisalat said: "The Voice Activated Directory will provide Etisalat customers with the required number within a record time of 30 seconds. We are confident that a large number of Etisalat customers will find this unique service extremely useful.”
Mr. Sassine Mazraani, CEO of Emerging Technologies, added: "We are proud to be working with Etisalat on this great project. This new application will simplify processes for retrieving phone numbers by deploying the latest technologies used worldwide."
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