UAE Exchange Centre, the leading global money remittance brand from UAE, has won the prestigious Dubai Service Excellence Scheme (DSES) Award, an initiative of the Department of Economic Development, Government of Dubai, aimed at promoting excellence in customer service and recognizing businesses that provide outstanding service to the customer. At a high-profile function held yesterday at the Safina Ballroom, Jumeira Beach Hotel, HH Sheikh Saeed Bin Mohammed Bin Rashid Al Maktoum presented the award to the UAE Exchange team represented by Mr. Sudhir Kumar Shetty, COO & General Manager.
DSES continually evaluates the customer service process of various brand outlets in UAE through mystery shopping and other parameters which includes ambience of the outlet, customer friendliness, presentability and behaviour of staff members, customer satisfaction etc. UAE Exchange has won the 2007- ‘08 cycle of the award in the money exchange category, and is the only exchange house in UAE to achieve this feat, with its Karama branch winning the ‘Best Performing Outlet’ award. In the last year’s cycle of DSES, Green Community branch of UAE Exchange Centre had won in the same category.
Mr. Sudhir Kumar Shetty said that it was a proud moment for the entire UAE Exchange team to witness the company bagging the award for the second year. “The DSES award is recognition of the motivated efforts put in by every team member and every service unit of UAE Exchange to take the brand more towards excellence.” He added that UAE Exchange was a people’s brand, focusing on total customer satisfaction in all spheres of its business, and that trained and talented customer service teams comprising of over 30 nationalities ensures that the aspirations of its customers are met at all times.
Quality- driven approach has been the benchmark of UAE Exchange global operations, which has won for it many business and quality awards. This ISO certified company has won the Dubai Quality Appreciation Program of the Dubai Quality Group, based on the European Foundation for Quality Management model, and the prestigious Mohammed bin Rashid Al Maktoum Business Award. UAE Exchange is a global leader in remittance business, with operations spanning 5 continents and a strong network of almost 400 direct offices worldwide.
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